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Hosted Call Center

HOSTED CONTACT CENTERS PROVIDE REAL-TIME BUSINESS INTELLIGENCE

Imagine a call center solution that provides your contact center managers with more control and deeper insight into your operations. Broadtela’s cloud based Call Center provides incredible control and benefits to your business that can’t be achieved with cumbersome on-site equipment and systems.

With Broadtela’s hosted Call Center solution, agents and front-line supervisors have all the features that make their jobs easier and make them more efficient.
Managers gain all the primary benefits of Evolve IP’s award-winning cloud solution – lower TCO, predictable monthly costs, no upgrades or maintenance fees, immediate access to new features, scalability and more.

Managers also experience unparalleled control and visibility into their virtual call center system through Broadtela’s reporting, call recording and web Dashboard.

And for multi-location call centers, including those with agents working from home, your call center’s unique business requirements maximize the value of the cloud. By establishing a single, cloud-based call center you can easily streamline operations and maximize staffing.

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