Routes calls to certain departments or certain locations based on the incoming Caller ID or Automatic Number Identification
Create customized auto attendant announcements in two methods: a)Upload .wav files b)Record them through a telephone handset
Complete interoperability with phone manufacturers like Polycom, Grandstream, and Yealink allow the Broadtela Hosted PBX to automatically discover a phone on site. Input a few settings into your Broadtela Portal, plug your phone into the network, and let the system do the work for you. Complete configuration files are downloaded to your phone saving both time and money.
Create a list of persons or organizations that have incurred disapproval or suspicion and regulate the telephone system behavior accordingly. For example, the Caller ID of these persons or organizations can be programmed in the Broadtela Portal so when they call they would hear a message that says: “The party you are trying to reach is not accepting calls at this time.”
Transfer a call to another extension without the need to wait for the other person to pick up. This type of transfer will also send the CID of the outside caller to the extension where the call is transferred.
A log of all calls made including: source number; destination number; call duration, date and time. Full graphic reporting included as standard.
Calls are automatically forwarded to another extension or phone number if the phone is busy.
Calls are automatically forwarded to another extension or phone number if not answered after a defined number of rings.
Allows a supervisor to listen in on a phone conversation.
Allows a call to be ‘parked’ on a virtual extension and then picked up by a third party by dialing to that extension.
Answer a phone that is ringing across the office by dialing a code such as 9* and the extension number.
Allows multiple calls to be placed in a queue and answered by the next available operator.
Set up recording of every call made or received on an extension-by- extension basis. Call Recording (On-the- Fly Recording) Create a rule that dialing a particular sequence in the course of a call (such as *1) will result in the call being recorded.
Missed calls can be viewed and returned directly from the interface, regardless of the IP telephone being used.
Want to know who is calling you when a call is being transferred from the office to your cell phone? Enable Call Screening within your User Profile and the caller will be prompted to record their name and then the system will call you. When you answer, the system will speak the caller’s name and give you have the option to accept/reject the call.
The Broadtela IP-PBX can whisper to the user taking the call who or where the call is coming from when they answer.
Displays the caller’s phone number on the phone’s screen.
Block a call based on the caller’s phone number.
Allows you to customize your outbound caller ID extension. Note: Some restrictions by carrier may apply.
See the phone number of a second caller while talking to the first caller.
Find Me/Follow Me interface forwards calls to your mobile phone and all the functions of the Broadtela PBX are available for you to use.
Create a conference call between multiple parties at multiple locations using different phone types; e.g., connect a local extension, remote fixed line, mobile and VoIP connection – all in one conference.
Bring your customers and employees together by sending an option from your auto attendant or pointing one of your inbound phone numbers to a conference bridge. You can have an unlimited number of callers dialed into the conference bridge from within your phone system. Your only limitation to external callers is based on the amount of phone lines you have set up and available in the phone system. Internal users or remote extensions can access the conference bridge without tying up any of your available phone lines.
There is a Programmable Interface to integrate the telephone system functions with their database for the purposes of screen pops and other functions. Database Store/ Retrieval Store call information in a database for later retrieval.
Send callers to a dial-by-name directory where they can dial the first or last name to reach any extension in your phone system.
DIDs allow each person in the company to have their own unique phone number that rings directly to their extension. A number may also be directly dialed to an extension group, auto attendant or custom routing rule. You can also add a description to each DID that will be displayed as part of the inbound caller ID for users answering the phone.
The DISA feature can be activated to allow specific employees to dial a pre-configured phone number and provide a pass code. Once entered properly the person calling would have the ability of making an outside call.
Route calls to certain departments or certain locations based on the number the caller dialed. Do Not Disturb Incoming calls are automatically routed to voicemail, reception or an alternate extension.
An unlimited number of auto attendant messages and rules are easy to create and manage.
You can add an extension at any time, with no limits and no need to contact your telephone provider. There are no per user license fees to create an extension. Extension Range Flexibility Configure extension numbers with between 2 and 10 digits.
Create and name an unlimited number of extension groups on-the-fly to ring in unison. Choose to ring that group as an option from an auto attendant or choose to have the group rung directly from inbound numbers. All extensions in the group will ring simultaneously while the caller hears either the standard ring tones or your ‘on-hold’ music. The first person to pick up will receive the call.
Built-in Fax-to-Email engine converts inbound faxes to PDF documents and sends them to a pre-determined email address, whether the source be the company’s main fax number destined for the receptionist, or configured based on DID for employees who require their own individual fax number. Fax software for sending faxes from your computer is also available.
Not working at your desk today? Out of town? Working from home? Your customers will never know. Simply login to the user interface and the system will look for you at up to four different phone numbers or extensions and then send the voicemail back to your original voicemail box.
Place a label or description on the inbound call in order to identify the type of call being received.
Busy Lamp Fields are LED keys which provide a visual status of other office extensions. The BLF key will be solid red if in use or flashing red if a call is ringing at that extension. Some phone models have multiple LEDS which can be used as BLF buttons suited to a receptionist.
Allows inbound callers to lookup a person’s extension by their name.
Every account on Broadtela can upload custom music on hold files or use our system defaults. The music on hold can be recorded marketing messages or information details which are played to callers placed on hold or waiting to be answered. Broadtela PBX comes standard with a varied selection of hold music tracks.
Page any phone or all phones on the phone system by dialing a paging code.
Integrate with your existing overhead paging system or Broadtela can provide paging speakers
If a remote caller ID is blocked against automatic display, the Privacy Manager prompts the caller to manually enter their phone number, which is then checked against a blacklist or whitelist. The call will then be blocked or permitted as appropriate.
Remote Calls can be picked up at a remote location. Office Support Connect phones located in a remote office to the office PBX as local extensions.
There is no limit to the amount of Remote Phones you can set up and no charges for extension-to-extension calls, anywhere you have a high speed Internet Connection, so take your IP phone with you when you travel.
Connect a call to a given extension, call queue, or group of extensions based on the caller’s phone number.
Minimize customer hold time by sending the caller to the agent that is properly trained to handle their query. Transfer callers who require specific handling in a certain area, such as technical support or sales, directly to those agents. Keep the callers in queue if all agents are busy and provide choices to go to another group, supervisor or even have the system call them back.
Creates a speed dial code so that when any phone on the system dials this code, the phone number that you have programmed is automatically dialed.
Connects three people into a mini conference call. Time and Date Announces the time and date to the caller.
Route incoming calls to a separate auto attendant or call routing rule during off hours (nights, weekends, holidays).
Every user is provided a unique Web portal interface to manage specific functions relative to their call preferences. Find Me/Follow Me, Unified Messaging, Call Recording, Voicemail .wav files, and personal call history logs. Supports different languages.
Voicemail boxes are automatically set up for a user when an extension is created. In addition, you can create a voicemail box without attaching an endpoint to the extension.
The receptionist can transfer the outside caller directly to the voicemail box without forcing him to wait while the extension is rung, saving the outside caller time and frustration.
Access voicemail messages through the Web-based user interface, both from within the office or outside the office.
Sends voicemail messages as .wav files to the email client of your choosing.