Adding A User
Extension is comprised of multiple sections. The most important one is the general one, where you can define the internal number for the extension and the password. The username is automatically generated based on the extension number and the code assigned to the tenant. Extension number and SIP accounts are tied together. The username format <extension>-<tenant code> is mandatory (see later for exceptions) and cannot be changed.
Number: The 3 or 4 digit number that is the extension number that must be unique to your tenant
Name: Used as CallerID for internal calls. This means the CallerID on the phone will be overwritten with the one specify here. This is also where the Dial-By-Name directory feature of the Auto Attendant group service will generate a matching list from.
Internal Caller-ID: – Broadtela Assigned Parameter
Description: is just a comment and it is not used in any way.
Username: is automatically generated adding the tenant code to the number provided. The format used by default is using the “-”, but some phones has been found to not accept the minus sign. The joining character can be changed by pressing on the double arrows. Take in mind the usage of “_” is discouraged and needs to be used only when really needed.
Password: Autogenerated clicking on the “Generate” button. A new password is generated every time using the random number generated. It is highly advisable to use long and completely random passwords.
Codecs: Every extension can have a broad range of codecs allowed. – Please Do not change
Call groups/Pickup groups defines who is permitted to perform a pick-up for which calls. If call group and pickup group matches, then it is possible to pickup using the specified feature code. Note you need to define the feature code to use.
Call Group: Advanced feature please contact support
Pickup Groups: Advanced feature please contact support
Send MWI only if subscribed: allows you to decide which kind of MWI you want to perform. The options are “Yes” using Subscribe or “No” using externnotify directive.
Voicemail MWI: allows you to assign the MWI on the phone for a voicemail.
Do Not Disturb (DND): sets the extension in DND mode. This is a server assisted DND. It doesn’t affect the phone DND eventually set.
… most of the time they will call you because their phone is not ringing and discovering they have activated DND on the phone can be challenging.
Inbound Dial Timeout: Sets the time in seconds one extension have to ring before going to the “No Answer” additional destination. You can avoid setting a Dial Timeout value and the default value will be used. – “A good default is 13”
NAT Control: It is important when the phone is behind a NAT. Use force_rport, comedia in almost all the cases. If you experience one way audio, then check the NAT setting.
Volume TX and RX level: permits to tune the volume for this extension
Music on hold: Allows to set the Music on Hold used by this extension Language allows to set the language in asterisk standard audio files used by this extension
Include in Dial By Name Dir: Includes the extension in the DBN Directory
Include in Phone Books: Includes the extension in the phone book on the phones
Call waiting: Enables system side Call Waiting
Autoanswer: Sets the extension to auto answer the inbound call. used for paging and door phones
- Always Record: Sets the recording preference for the extensions. If set to “Yes”, all the phone calls made and received by the extensions are recorded. If set to “Yes, but allows stopping” or “No, but allows starting”, then the recording can be respectively turned off or on by using the *1 DTMF sequence while on the phone. The recorded file will be available for download in the Status/Call History menu.
- Email recording to: Email address to email recording to.
Recording takes place only on bridged channels, so IVR prompts or Music On Hold will be not recorded.
Security – Broadtela Assigned Parameter
Web User Panel: Enabling the web user panel permits to login to the web interface providing the extension username or the specified Web User and the provided web user panel password. It is not possible to use the SIP password to login. User Profile defines the user profile to assign to the user connecting to the web user panel.
Outbound Calls This section allows to configure how the call is managed when dialing out the local virtual pbx. Use of the caller id can be blocked by selecting the “Block External Caller ID” checkbox. This checkbox can be selected/unselected using a feature code.
External CID number: External CID number can be chosen only among the DIDs assigned to the tenant.
External CID name: Allows to define the alphabetic part of the Caller ID is permited by the carrier.
Emergency CID number: Allows you to define the Caller ID number to use when an emergency route is used to dial out. This can be chosen among the DIDs marked as “emergency”
Area Code: allows to specify a prefix to add to numbers when the number of digits entered is between the number of digits specified next, inclusive. For example, if you area code is 614 and your local area numbers are from 4 to 7 digits, you can enter the following data and your number will be automatically completed with the area code. So, if you enter 453131, automatically the number dialed will be 055453131.
Routing Profile: permits to assign to the extension a different routing profile than the one assigned to the tenant.
Find me/Follow me Configuration: It allows to define a simple “next hop” for calls when the dialed number is busy or not available. The FMFM configuration needs to be enabled using the relative check box. It is possible to use a feature code to enable or disable it.
FMFM Number: is the number to dial when the extension is busy or not available.
FMFM Dial Method: permits to choose between two dialing method,
— “normal” when the FMFM number is dialed after the “Inbound dial timeout” for the extension and “simultaneous” when the FMFM number is dialed together with the extension number.
Request Confirmation: allows to ask to the callee to accept the call, playing the standard message or a custom message. If the callee refuses the call, the call is managed as he was BUSY.
FMFM Caller ID: allows to choose which Caller ID to display to the called number. Two special options are available: Use Original will use the caller Caller ID Use Incoming DID will use the DID receiving the call as Caller ID
FMFM Caller ID Num and Name prefix: defines a prefix to add to the Caller ID chosen when dialing the FMFM number
FMFM Dial Timeout: defines the second to dial the FMFM number before going to the Additional Destination, if defined
Additional Destinations: They permit to specify the destination of the call when the extension is not answered, Busy or Offline.
A special destination “Unconditional” allows to redirect the phone calls to another destination.
Every kind of Additional Destination can be enabled or disabled using Feature Codes. When defining the Additional Destinations, you may choose a special destination, usually not available, “Voicemail Same Number”. This destination will automatically create a voicemail with the same number as the extension and a random PIN. If the voicemail was already available, it will be just assigned to the destination
On No Answer: Applies if you do not pickup the handset but it does ring at the destination
On Extension Busy: Applies if you have DND on or are using the phone
On Extension Offline: Applies if the extension is not registered
On Condition: Applies a condition to the Additional Destination
Email missing call note: permits you to specify an email address where to receive an email when a call is missed.